Call center analytics


#1

I found that our phone system had a MySQL DB, so I started pulling out daily reports. I made this dashboard to fit perfectly on the service manager’s vertical monitor

The orientation and the size of the buttons makes it work really well on an iPad or any other tablet

View larger

There’s still a lot more information that we can show; this is still a work in progress.

I went and upgraded one of the dashboards we use on the helpdesk too:


#2

Nice! That looks excellent, love the color theme too!


#3

What phone system do you guys use.


#4

My company just like a lot of healthcare enterprises utilize service-now.


#5

We use a Vercom IPlex that runs Asterisk