Helpdesk dashboard


#1

We have a number of TVs on the wall in our helpdesk. Previously we would have to log into the TV every morning, open a WordPad, and update our onsite schedule, then open up the phone queue status webpage, as well as our Triage board, and re-arrange the windows… EVERY morning! It was not fun, so I made this dashboard.

As new tickets come in, before they’re triaged and processed they show up on the top left side. I used our ticketing system’s API to get information on onsite scheduling to make the view on the top right. I scraped our phone system dashboard’s HTML and created the view on the bottom.

PoshUD is an awesome tool and I’m very thankful to have found it!!


#2

Getting some Fallout PipBoy vibes here :slight_smile:


#3

Very Nice! Killer User Case… I have seen many offices with the helpdesk use a TV in an area like this. I’m Curious… can you tell me what Ticket System you use?


#4

Thanks Leeberg!

We’re using Connectwise Manage. They’ve got a great API that’s well documented and easy to work with.